Xfinity expert mode audio. But, when set to Auto Detect (DD+), the output is 5.

Xfinity expert mode audio From Xfinity setup menu, my Audio setup is as follows: Secondary Audio Setup = Off HDMI Audio Output: Auto Detect (Dolby Digital 5. Put xfinity modem in Bridged mode, save and reboot. com, click the Account icon in the top-right of the home screen and then click Check Email. xfinity. It is only for use with modern audio systems that support the latest, most advanced audio formats, so that option would be even more incompatible with your setup. 1. when that next happens press the down button on your xfinity remote control. Oct 3, 2020 · The 4K stream quality is poor-- mostly due to the muted, washed out color. My understanding is that in this mode, it would take any DHCP requests and pass them to the router. I totally missed you mentioning how you are connected. How can I turn off the Power saving mode on the X1? Even though it says its off, my TV still goes into power saving mode. I installed it and I get video but no audio. Aug 4, 2017 · This box does support 4k video, but contrary to its spec sheet it (at least mine) does not support Dolby Atmos audio. Nov 5, 2023 · I have a question about Xfinitys Xg1v4 box & sound. All I can figure is some sort of firmware issue which makes the unit ONLY send optical audio through the optical audio port, not through HDMI. When I did this my audio sync issues went away. the first one 'if checked' turns on video descriptions on shows that provides it. 0 coming in as PCM5. Disable private Wi-Fi on xfinity router (you should now have no wireless signal being advertised / broadcast from xfinity modem, use phone or phone app to scan for Wi-Fi signal) 3. Please click here to our FAQ. Let me know how you make out. I was able to resolve the issue by going into settings->Device settings->Audio->HDMI Audio Output and changed it to Expert mode (I am not using an external sound bar). I found that my XG1v4-A box was not set to "Expert" mode so I fixed this. To find your email on xfinity. Some TV boxes do not support surround sound at this time but I wanted to confirm are you setting up your sound using expert mode (Settings > Device Settings > Audio > HDMI Audio Output and select Expert Mode)? Mar 6, 2019 · I have X1 TV Box from Xfinity. The issue I referenced above: My receiver when getting a 5. Verify that the home theater receiver is set to a surround sound audio mode (Dolby Digital, Dolby Pro Logic II®, Dolby Pro Logic®). I called technical services which were unable to assist with troubleshooting the IP issue. I have an Xi6-A Flex box. The channels this happens on most often are TBS, TNT, MTV, May 28, 2020 · In Device Settings > Audio > HDMI Audio Output there are 3 choices, Stereo, Auto Detect, and Expert Mode. My Xfinity audio settings are on Expert mode. Any help appreciated. The only audio is from the front right and left. I have found no solution. 1 envelope seems to happen with stereo sources. since this thread started, Xfinity has added a mandatory 'nap' feature but did not explain it nor give a method to turn it off. But, when set to Auto Detect (DD+), the output is 5. Forcing stereo content into a 5. Streaming and On demand are flawless through the box. Disable "xfinity" shared public Wi-Fi 2. Below are the steps to remove Storm-Ready Wi-Fi if you need them To remove Storm-Ready WiFi: *Sign in to the Xfinity app with your Xfinity ID and password. I first tried setting the “HDMI Audio Output” to Stereo but this dropped the volume level and also made the audio sound thinner to my ears, so I ended up leaving it at Expert Mode. So, this new box has no optical out. 1 with sound in the L/R channels and the other channels all silent. Jul 13, 2020 · do you have sleep mode (power saver) turned on in the X1 set top box menu? that may be causing the issue as the box comes out of power save mode to do the nightly update. there are 3 icons on the bottom left. Choose Device Settings. May 28, 2020 · In Device Settings > Audio > HDMI Audio Output there are 3 choices, Stereo, Auto Detect, and Expert Mode. And it's not really a dropout, it's more like a stutter. Netflix does that when their software thinks your system doesn’t have Dolby Atmos. Then went back and forth between Digital Audio Out, and left it at Stereo, which I assume is what I should be using because my speakers are two channel and This is a long-time bug with the XG1v4. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it Mar 2, 2022 · To send a Private message to Xfinity Support from any Forum page: Click "Sign In" if that prompt is visible • Click the "Direct Messaging" icon • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. This isn't a new issue for Xfinity. Use the right or left arrow buttons to highlight Settings (the gear icon) and press OK on your remote. See an option for that so I have switched between Expert Mode and Auto. 1 surround setup. On some HD channels my audio gets out of sync. The only workaround (and it's a lousy one), is to force the audio settings in the Xfinity box to only pass Stereo audio. Why does XFINITY care if its on or not. My system was working just fine until there was a complete outage of all Xfinity services a on 6/24/22 for about 4 hours or so in my area. 1 day ago · And no, "Expert Mode" in the Xfinity audio settings doesn't behave any differently. The audio mode feature allows you to choose between stereo and surround sound audio. May 21, 2020 · @Wkrofft wrote:. that means your set top box will use that audio stream instead of the normal one. Now I have audio/video dropouts, but not on every channel. Jun 10, 2020 · So I called and was told that bridge mode had to be enabled for wifi to be entirely disabled, so the rep did that at xfinity's end. May 28, 2020 · In Device Settings > Audio > HDMI Audio Output there are 3 choices, Stereo, Auto Detect, and Expert Mode. 1 allowed the program to play in 5. I use the built in TV speakers. It never happened until I got my 4K television. Nov 8, 2024 · The quickest way to access your Xfinity Email is by visiting connect. I have followed all of Comcast's help documents, including setting its HDMI Audio Output to "Expert" mode, but my AV receiver does not detect its incoming audio from Netflix sources labeled as having Dolby Atmos sound tracks as Sep 19, 2023 · Since the soundbar says it support various flavors of Dolby sound and since Comcast seems to recommend Expert Mode for best audio, I set the X1 audio to Expert. Comcast technology just isn't up-to-date. Jul 29, 2023 · Every device I use has this option from TIVO, ROKU, AppleTV, etc. Jun 4, 2021 · When using the my xfinity cable box, the X1v4, with my brand new denon audio receiver with HDMI, I do not get 5. 1 wrapper makes it impossible to apply a surround mode. ), and also while using the audio return channel. 3) bridge mode shows no devices connected - though my PC - which was used to set the bridge mode is connected, and can get IP/internet (how am writing on the forum) Oct 7, 2022 · @xfinityray may have misunderstood your question. For QAM channels, Expert mode will pass on audio as-is. Refresh doesn't correct it. 3) bridge mode shows no devices connected - though my PC - which was used to set the bridge mode is connected, and can get IP/internet (how am writing on the forum) Sep 6, 2022 · @user_fde444 I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Dec 23, 2021 · Power Saver Mode, which conserves your power, and Nap Mode, which does not save power. When it goes in to the power saving mode it wakes us up. You only need a passthrough/bitstream mode. Learn how to manage the audio language and mode or the menus and guide language on the Xfinity X1 On-Screen Guide. ) As a regular user of premium UHD netflix and prime video 4K HDR content on the Xfinity 4K-capable box, I am really surprised the World Series stream is so bad that I am actually sticking with the "regular" HD channel. 1), but the sound would crackle and cut in and out at times so i changed the settings to Expert Mode which from the description sounds like it is just Jun 10, 2020 · If I go to YouTube and play a sound check video for either 5. Aug 19, 2017 · Press the XFINITY button on your remote, and scroll over to the cog icon (settings). FWIW, if your gateway were truly put in to bridge mode as rep allegedly did. 1 or 7. Your TV Box will automatically go into Nap Mode after four hours of inactivity if you do not have Power Saver on. Jun 10, 2022 · The settings options are Stereo PCM, DD+, or Expert Mode which ends up being DD+ for any receiver with that decoder. Expert Mode needs to be used in order to pass advanced audio formats, such as Dolby ATMOS. Broadcast channels only use 2 forms of audio, either 2 Channel PCM or 5. Aug 4, 2017 · I have followed all of Comcast's help documents, including setting its HDMI Audio Output to "Expert" mode, but my AV receiver does not detect its incoming audio from Netflix sources labeled as having Dolby Atmos sound tracks as outputting Dolby Atmos audio. 1 Channel Dolby Digital. Also, you could turn off the CEC setting on the receiver, too. Jun 10, 2020 · ARC is 'output' from TV to soundbar. Verify that the receiver is properly configured to work with all connected speakers. This completlely Jul 12, 2021 · For HDMI I have tried Auto-Detect, Stereo and even "Expert Mode" which is not that expert. 168. Aug 17, 2020 · The only other option is "Expert Mode", which is used to pass "the best available Dolby sound" to the A/V receiver. However, Expert Mode can be Jan 11, 2020 · I recently upgraded to Xfinity X1 and experineced the same issue with audio lagging the. Nov 25, 2020 · Hey there, @grock88, thanks for reaching out through Xfinity Forums regarding your Xfinity Stream app! We would be happy to help with troubleshooting your Roku. Just as bad as when it was DD+5. 0 will be 'converted' to DD+5. Xfinity For full functionality of this site it is necessary to enable JavaScript. . Choose HDMI Audio Output and change the setting to >Expert Mode or Choose Digital Audio Output >>(Optical/SPDIF) and change the setting to Dolby Digital 5. Jan 11, 2020 · Hello Comcast nerds! Looking for some help with audio issues I've been having for years. Nov 9, 2010 · L-PCM tends to be the preferred setting, as HDMI-connected tv's can freak out using Comcast's AC3 signal. 1 as they were in Stereo. My Wife and I are TV fanatics and have to have the TV on during the night. 1 on the x1, but I'm still just getting stereo out. This is because when in bridge mode, only ethernet port number one is active. Currently, there isn't an option to turn off Nap Mode. com on your computer, tablet, or smartphone. For anything IP-based (IP channels, OnDemand, Cloud DVR, possibly apps), anything that is DD 2. It certainly should, but it doesn't. x. I verified I was sending out DHCP discovery packets from my ASA 5505 with no response from the xfinity DHCP server, I also plugged in my Mac Book with Jan 15, 2022 · I have to agree 100%. Press the XFINITY button on your remote, and scroll over to the cog icon (settings). 0 and I can apply a surround mode to upmix stereo to 5. But, in my experience, the problem with stereo content being wrapped in a 5. Nov 16, 2021 · It's important to note that I had this exact same setup with a previous (non-4k) Xfinity box and did not have this problem. 1 no matter how they’re hooked up so it’s got nothing to do with the processor it’s all about the signal that Comcast sent me I do not see 5. I get the same results on each of the audio out settings on the Xfinity 4k box (stereo, expert mode, etc. video. then go into your X1 audio menu and set to expert mode. If I go to Xfinity/Netflix I don’t see any listings with Dolby Atmos. Dolby digital is white it out unless you go Aug 5, 2021 · Thank you for being our hands and eyes during this troubleshooting process. I know it's the DVR because all the rest of my system works fine and the DVR before this worked fine. There has to be a key on the remote to switch the soundbar to optical. Up tp 27 hours of video playback; up to 22 hours of video playback (streamed); Audio playback up to 85 hours; Built-in rechargeable lithium-ion battery; MagSafe wireless charging up to 25W with 30W adapter or higher;⁴ Qi2 wireless charging up to 15W;⁴ Qi wireless charging up to 7. When set to Expert Mode, there is a second or two delay in sound when resuming after a pause in the content that is playing. Jan 12, 2020 · The xfinity gateway was set for bridge mode and my firewall is using DHCP to acquire an IPv4 address. x address domain and do not want to change the configuration of my network so I plan to reconfigure the Modem to operate in "Bridged" mode. Jul 16, 2022 · @raymate Regarding the HDMI Audio settings on the Ignite set-top boxes, "Auto Detect" is usually the best setting to use for most people, and this will pass Dolby Digital 5. Jan 11, 2020 · If you are using the Comcast cable box, there is a setting in Audio Settings for Stereo, auto detect or dolby, and expert mode. Due to account security, our options with Xfinity Mobile accounts are very limited. I set audio hdmi to expert mode/5. Unfortunately, some other programs sound better in Expert Mode and until the bug is fixed, we will have to live with switching in order to find the best sound.  The sound that comes out of the front left and right speake Mar 15, 2023 · One box goes into a AV receiver one box goes directly in the TV to Wi-Fi boxes go directly into the TV. When I unplug the HDMI cable from the box and connect it to a DVR I have both audio and vidio. There other option is Expert Mode which is not selected Digital Audio Output: Dolby Digital 5. 5W;⁴ Fast-charge capable: Up to 50% charge in around 30 minutes⁴ with 20W adapter or higher paired with USB Mar 1, 2020 · 1. " I have tried both links and get looped back to this May 21, 2020 · @Wkrofft wrote:. 1, and my surround back channels are engaged, a great full enveloping surround sound experience. Oct 7, 2022 · @xfinityray may have misunderstood your question. Choose Audio. It only occurs on real cable channels. 1, nothing plays in the back surround speakers. The only option in the Connect Xfinity X1 (HDMI OUT) to TV HDMI input with a HDMI-certified High-Speed 2. They couldn't provide an explanation as to why nor a timeline for when it will be added in the future. Audio options can be accessed through Device Settings. My bar only supports Dolby Digital 5. Press the Shaw, Rogers or Menu button on your remote control. (ARC audio return channel). " EDIT: after countless hours of calls and communications with Xfinity Support, I was finally told that Flex DOES NOT support Dolby Atmos. No DHCP IP. Jan 12, 2024 · I don't use the Xfinity apps very often, preferring other platforms for services like Netflix and Amazon Prime. so basically you get a screen saver and loss of audio after 4 hours of not pressing any cable box remote command (like fast forward, channel up/down, Xfinity Learn more about how Dolby Digital surround sound can enhance your television viewing. Setting the audio mode. I run my own router in the 192. Choose HDMI Audio Output and change the setting to Expert Mode or Choose Digital Audio Output (Optical/SPDIF) and change the setting to Dolby Digital 5. The expert mode has to be changed to stereo. Bookmark this page for easy access in the future. What is the difference really between these 2 outputs, I bought a new soundbar yesterday and my TV settings are set to Dolby D and the comcast settings defaulted to Auto Detect (Dolby Digital 5. Recommended HDMI Cable > For streaming apps with Dolby Atmos surround, Xfinity X1 outputs the audio signal in Dolby Atmos MAT format. I use an xg1v4 plugged into a Vizio tv. Mar 16, 2020 · it was requested to be sure it was an X1 STB (set top box). 1). if so turn off power save mode. 0 cable (18Gbps) for high quality video and audio. Sep 5, 2021 · Hi, I recently got a new Xfinity One modem and it supports MoCA. Only DD+ will p With the latest firmware update, my XG1v4 in Expert mode now has 2. Oct 9, 2021 · Changing the X1 audio setting from Expert Mode to Dolby 5. Jul 4, 2024 · Not that it REALLY matters to me because I'll just keep it on expert mode moving forward, but others should be aware of this difference. The audio is also poor (I have a 5. As u/dataz03 mentioned, if you have any xFi Pods or the Storm Ready Wi-Fi device linked to the Gateway, bridge mode will be disabled. 1 from the roku, but not the x1 box. The sound settings on the x1 box has always been on Auto Detect Dolby Per the article above, I changed the audio settings on the xfinity box to "expert mode. connect the x1 to the TV in HDMI 1 or HDMI 2 (read tV manual to determine 4k input(s)). then run HDMI from the TV's ARC to the sound bar (to ARC in if you have a port like that) or as described in your sound bar's manual. I don't even. Can someone please explain what Expert Mode is specifically? It doesn't appear to do anything different to Auto Detect, passing DD 5. That is for IP-based Learn how to troubleshoot audio issues with Xfinity TV. 1 audio completely. YOU DO NOT NEED A STEREO MODE, AUTO DETECT, OR EXPERT MODE. 0 or PCM 2. None of the TV show 5. Press the XFINITY button on your remote, and scroll over to the >cog icon (settings). X1 and roku connected to tv hdmi in, hdmi-arc out to soundbar The soundbar receives 5. 1 Dolby signal processes it up to 7. Nov 18, 2022 · I get audio pops and static during certain dialog. Cable box: Xfinity XG1-A (I think?) Using TV as HDMI switch/passthrough. We're unable to perform any device or account specific requests over this platform. Not all TV channels are broadcasting in Dolby Digital audio format. Have you tried any troubleshooting steps mentioned on the thread such as a restart or logging out of your account and then back in to see if that helps with your connection? Apr 25, 2020 · 2) tried a different factory reset asus router with the latest firmware from ASUS - and was still getting the same issue - in bridge mode. 1 on a single TV, when you go to the sound settings it’s all you get is PCM . 1 Just changed these two settings to 5. So, tried again. Almost as if the audio is being sent too hot. Apr 11, 2022 · Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Only one of your wired devices would have internet access. How do I fix this? Dec 2, 2020 · In installing Dolby Atmos speakers and trying Netflix movies that have Dolby Atmos audio tracks thru my XG1v4-A box, I noted that my AV receiver's sound mode menu never even included Dolby Atmos. May 8, 2023 · When I set my XG1v4 box to Expert, it sends MLB in DD 2. Apr 7, 2021 · I see others have asked the same question bt no answers. We will pass along your request for another option. You have to go into the audio settings and force the output to stereo PCM. yzf eytgbxjj svmoe csacku qumg dqiw jwkmj haimbx yjee ccbxk